缅北轮奸

All Nation Insurance & Investments, Inc of Hialeah, FL is hiring for an Insurance Customer Service Representative to join our growing team!

Benefits for the Insurance Customer Service Representative:

• Paid time off - Holidays/Vacation & Sick Time
• Competitive salary (commensurate with experience)
• Bonus incentives based on individual/agency performance
• Training & coaching provided

Qualifications for the Insurance Customer Service Representative:

• 4-40 (Property & Casualty) Insurance License is required and 1 year work experience in insurance agency.
• Must be coachable
• Strong phone contact handling skills and active listening
• Strong attention to detail
• Excellent analytical skills
• Works well in a fast paced environment
• Very strong interpersonal communication skills

Responsibilities for the Insurance Customer Service Representative:

• Assisting Customers: CSR's primary responsibility is to provide assistance to customers who have inquiries or need support regarding their insurance policies. This can involve answering phone calls, responding to emails, and addressing customer concerns or complaints.
• Policy Management: CSR's often handle policy management tasks, such as processing policy changes, updating customer information, and ensuring accurate and up-to-date records. They may also assist with policy renewals, cancellations, or endorsements.
• Providing Insurance Information: CSR's are responsible for providing customers with information about insurance products, coverage options, and policy details. They may explain policy terms, answer coverage-related questions, and help customers make informed decisions about their insurance needs.
• Claims Support: CSR's often assist customers with the claims process. This may involve gathering necessary information and documentation, submitting claims on behalf of the customers, and providing updates on the status of claims. They may also facilitate communication between customers and claims adjusters.
• Sales Support: In some cases, CSR's may provide support to the sales team by generating insurance quotes, preparing proposals, and assisting with policy applications. They may also follow up with potential customers, provide information on additional coverage options, and cross-sell or upsell insurance products.
• Problem Resolution: When customers encounter problems or issues, CSR's work to resolve them in a timely and satisfactory manner. This can involve investigating complaints, escalating issues to supervisors or relevant departments, and ensuring that customer concerns are addressed appropriately.
• Compliance and Documentation: CSR's are responsible for adhering to regulatory requirements and company policies. They must accurately document customer interactions, maintain confidentiality of sensitive information, and follow established procedures for handling customer data and transactions.
• Continual Learning: Insurance policies and regulations can change frequently, so CSR's need to stay updated on industry trends, product knowledge, and any changes in insurance laws or regulations. This ongoing learning helps them provide accurate and informed assistance to customers.
• Overall, CSR's play a crucial role in providing excellent customer service, managing insurance policies, and ensuring customer satisfaction within an insurance agency.

Job Type: Full-time

Pay: $35,000.00 - $49,322.00 per year

Benefits:

• Paid time off
• Professional development assistance

Education:

• Associate (Required)

Experience:

• Customer Service: 2 years (Required)

Language:

• and write in both English and Spanish (Required)

License/Certification:

• 4-40 License (Required)

Work Location: In person