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The Role

As an Facilities Services Assistant you will serve as a key resource for internal and external clients in a WTW office, and will perform a combination of the following tasks, based on specific location requirements: providing some reception support; ensuring conference/meeting rooms are set up, audio-visual equipment functioning and catering needs for meetings are met; print, post and purchasing support; responding to facilities related issues (e.g. lighting, HVAC, furniture repairs, etc.); miscellaneous other duties. You are expected to work as a team player in achieving practice objectives and meeting defined service level targets.

Major Accountabilities:

Facilities Support:

• Assist Facilities Services Manager in tracking and coordinating daily activity of local Facilities Services colleagues.
• Help maintain the overall cleanliness and order/organization of the office space
• Maintain established vendor relationships to ensure a productive office environment
• Handle checking and coding of vendor invoices, and monitoring of vendor performance, escalating questions/concerns to the Facilities Services Manager
• Liaise with building management regarding common area services and maintenance
• Ensure office equipment is properly maintained
• Oversee kitchen amenities (i.e. restock of coffee)
• Support Corporate Real Estate activities as necessary
• Support health and safety initiatives
• Support business continuity and contingency planning
• Support maintenance of up-to-date floor plans and associated documentation
• Manage access card distribution and database

Secondary Support:

Reception:

• Perform all duties related to the reception/switchboard including call and visitor handling.
• Meet, greet and announce visitors in a professional manner.
• Ensure visitors are identified in accordance with security procedures. Handle visitor office space requests as required

The Requirements

• 1-2 years’ experience in a professional office or call center environment providing general Facilities Services support
• Exceptional customer service skills
• Strong interpersonal skills, and the ability to deal professionally with clients, vendors and associates on the phone and in person
• Professional demeanor and appearance
• Ability to adapt to different people, situations and changing priorities with grace and flexibility as well as demonstrating an appropriate sense of urgency
• Reliable and punctual
• Strong organizational skills, with demonstrated ability to multi-task and prioritize effectively
• A strong focus on detail and accuracy of work
• Strong time management skills
• Ability to communicate openly and effectively both verbally and in writing in business standard English and in local language as appropriate
• Basic knowledge of Microsoft Office suite and Outlook or Lotus Notes
• Knowledge of AV equipment and limited technology in a meeting environment
• Heaving lifting may be required
• May require additional time commitment outside of normal business hours
• High School diploma, certificate or official equivalent

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave),
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

WTW is an Equal Opportunity Employer, including disability/vets